Reference

Understand How We Handle Your Data

At betswap, we want you to know exactly what personal data we collect when you open an account, how we use it, and the controls you have over…

Clear Data PracticesUPI & Paytm Transaction RecordsAccount Security ControlsYour Right to Access DataIndia-Specific Jurisdiction

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Browse the Full Scope of This Policy

betswap Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This Privacy Policy applies to all accounts created on betswap.asia and governs the collection, processing and storage of personal data for users where local law permits access to our platform. We collect information you provide directly — your name, contact details and account credentials — as

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well as transactional data generated when you deposit or withdraw through UPI, Paytm or PhonePe. Device and session data, including IP address and browser type, are captured automatically to maintain account integrity and detect unauthorised access. We do not sell your personal data to third parties.
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Data shared with payment processors like UPI, Paytm and PhonePe is limited to what those processors require to complete your transaction. Your eligibility to use our platform depends on local law in your region, and data rights under applicable Indian legislation apply to your account.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR TEAM

Contact Us About Your Privacy

If you have questions about how your data is stored, want to request a copy of what we hold, or need to raise a concern about data handling, our support team is…

Email Support Send your data request or privacy concern to our dedicated privacy address. Include your registered email so we can verify your identity and locate your account records quickly.

Live Chat Open the live chat window in your account dashboard to speak with an agent directly. Chat is available around the clock for account-holder queries, including data access and correction requests.

Help Centre Our Help Centre contains step-by-step articles on submitting a data access request, updating your personal details, and understanding how your UPI or Paytm transaction history is stored.

HOW WE PROTECT YOU

Explore Our Data Handling Commitments

We apply a layered approach to protecting your personal data — from the moment it enters our systems to the day you request its deletion.

Data Encryption in Transit

All data exchanged between your device and our servers travels over TLS encryption. This applies to login sessions, deposit flows via UPI or PhonePe, and any form submission inside your account dashboard.

Cookie Controls

We use functional and analytical cookies to keep your session active and understand which sections of the site you visit most. You can review and withdraw cookie consent at any time through your browser settings or our cookie preference panel.

Account Security Practices

Two-factor authentication is available on all accounts. We recommend enabling it immediately after you open your account to prevent unauthorised logins, particularly if you access betswap.asia from shared devices.

Data Retention Policy

We keep your account data for as long as your account is active and for a defined period after closure, as required by applicable law. Transaction records linked to UPI, Paytm or PhonePe are retained for the minimum statutory period.

Your Right to Access and Correct

You may request a copy of all personal data we hold about you at any time. If any detail is inaccurate — your name, contact number or registered address — you can ask us to correct it via live chat or email.

Right to Request Deletion

When you close your account, you may request deletion of personal data that is not required to be retained by law. We will confirm the deletion in writing within 30 days of receiving a valid request.

Switch Through Your Privacy Questions

The questions below cover the data rights and practices that account holders ask about most often. If your question is not answered here, contact our support team through live chat or email and we will respond within 72 hours.

We collect your name, email address, phone number and date of birth at registration. Additional verification documents may be requested to confirm your identity in accordance with applicable law in your region.

Transaction records for UPI, Paytm and PhonePe deposits and withdrawals are stored in encrypted form on our servers. Only the data needed to process and reconcile your transaction is passed to the payment processor.

Yes. Contact us via email or live chat with your registered email address and we will compile and send your data within 30 days. We verify your identity before releasing any account records.

We do not sell your data. We share it only with payment processors required to complete your transactions and with service providers who operate under data processing agreements with us, limiting how they may use your information.

We retain transaction and identity records for the period required under applicable Indian law after account closure. Data that falls outside statutory retention requirements is deleted upon a valid request from you.

Open a live chat session or email our support team with the correction you need. We may ask for a supporting document if the change involves your name or date of birth, to keep your account records accurate.

We use session cookies to keep you logged in and analytical cookies to understand page usage. You can adjust or withdraw cookie consent at any time via your browser settings or the cookie preference panel on our site.

Understand How We Handle Your Data

Contact Us About Your Privacy

Explore Our Data Handling Commitments

Data Encryption in Transit

Cookie Controls

Account Security Practices

Data Retention Policy

Your Right to Access and Correct

Right to Request Deletion

Switch Through Your Privacy Questions

01 What personal data does betswap collect when I open an account?

02 How is my UPI or Paytm transaction data stored?

03 Can I request a copy of all the data betswap holds about my account?

04 Does betswap share my personal data with third parties?

05 How long does betswap keep my data after I close my account?

06 How do I update incorrect personal details on my account?

07 What cookies does betswap use and how can I manage them?

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